OVERVIEW

This Terms of Service agreement (the "Agreement") is entered into between Fenella Danae ("Company," "we," "us," or "our") and any individual or entity ("Customer," "you," or "your") who purchases or participates in our coaching, retreats, downloadable programs, or related services. By purchasing or using any of our products or services, you agree to be bound by this Agreement.

1.Services & Products

Fenella Danae offers coaching, programs and events are designed to promote personal well-being. Our Services & Products provide guidance on improving energy levels, cleaner living, reducing endocrine disruptors and overall health improvement through daily habits.

2.Payment & Booking 

Price

The prices are indicated in Pound Sterling all taxes included (at the rate of UK VAT 20%), excluding shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be that announced at the time of the order.

Payment

Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card. Cards issued by banks domiciled outside UK must be international bank cards (Mastercard or Visa). We do not accept American Express. Secure online payment by credit card is made through the company Stripe. The information transmitted is encrypted by software in the rules of the art and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the company Stripe and cannot be attributed to us.

Coaching & Events: Full payment or a deposit (as specified at checkout) is required to secure your spot. The remaining balance must be paid by the due date stated in the booking confirmation.

Programs: Payments must be made in full at the time of purchase via our designated payment processor (e.g., Stripe).

Payment Plans: Payment plans are offered as a courtesy to spread the cost of the programme. By selecting a payment plan, you agree to complete all scheduled payments in full, regardless of participation or completion of sessions.

No Chargebacks: You agree not to initiate chargebacks or payment disputes without first contacting us to resolve any issues.

3. Refund & Cancellation Policy

1:1 Coaching Sessions

Cancellations must be made in writing via email. Refund eligibility is based on the following timeline:

• More than 1 week before the session: Full refund.

• Between 48 hours and 1 week before the session: 50% refund.

• Less than 48 hours before the session or no-show: No refund.
  
  

Revive & Thrive

Cancellations must be made in writing via email. Refund eligibility is based on the following timeline:

• More than 14 days before the cohort starts: Full refund.

• Between 48 hours and 14 days before the cohort starts: 50% refund.

• Less than 48 hours before the cohort starts or no-show: No refund.

Events

Cancellations must be made in writing via email. Refund eligibility is based on the following timeline:

• More than 12 weeks before the retreat start date: Full refund.

• Between 4 and 12 weeks before the retreat start date: 50% refund.

• Less than 4 weeks before the retreat start date or no-show: No refund.
  
  
  

In exceptional circumstances, we may consider transferring your booking to a future retreat or offering a partial credit at our discretion. However, this is not guaranteed.

All refunds will be processed within 14 business days of receiving a written cancellation request. Transaction fees may apply.

Digital Programs: Due to the nature of digital products, all sales are final, and no refunds will be issued.

4.Disclaimers & Liability

Use at Your Own Risk: Our retreats and digital programs are for informational and educational purposes only. They do not constitute medical advice.

Consult a Doctor: Always consult a healthcare professional before making changes to your health routine. We are not responsible for any health outcomes.

No Guarantees: We do not guarantee specific results from our retreats or programs. Individual experiences may vary.

Limitation of Liability: Fenella Danae is not liable for any personal injury, damages, or losses arising from:

- Participation in a retreat.

- Use or misuse of our digital programs.

- Uncontrollable external events (e.g., natural disasters, transportation delays, strikes, or illness). 

5.Intellectual Property & Use Restrictions

Ownership: All content, including text, images, and materials from our coaching, retreats and digital programs, is owned by Fenella Danae and protected under copyright laws.

Restrictions: You may not reproduce, distribute, modify, or resell any content without prior written consent.

6.Conduct & Participation

1:1 Coaching: Clients are expected to engage respectfully with the coach and maintain professional conduct throughout the sessions. Disruptive or inappropriate behaviour may result in termination of the session or coaching relationship without a refund.

Retreats: Participants must behave respectfully towards facilitators, staff, and other attendees. Disruptive or inappropriate behaviour may result in removal without refund.

Digital Programs: You agree not to share, copy, or distribute program materials. 

7. Force Majeure: 

We are not responsible for failure to fulfil obligations due to events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, or transportation disruptions.

8.Governing Law & Dispute Resolution: 

This Agreement is governed by UK law. Any disputes will be resolved in the courts of the United Kingdom. The unsuccessful party in any legal dispute will cover the successful party’s legal fees and costs. 

9. Delivery

Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code). The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.

10. Protection of personal data

In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify personal data concerning you. We declare all of our files to the National Commission for Data Protection. By adhering to these general conditions of sale, you acknowledge having read our personal data protection policy and consent to our collection and use of this data. By entering your email address on one of our network sites, you will receive emails containing information and / or promotional offers concerning products published by the company Fenella Danae or by other partners. You can unsubscribe at any time. You just have to click on the link at the end of our emails.

11.Contact Information: 

For any inquiries, please contact us via hello@fenelladanae.com

By purchasing or participating in Fenella Danae coaching, retreat or digital program, you acknowledge and agree to these Terms of Service.