Effective Date: 28/04/2025

Fenella Danae ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines the personal information we collect, how we use and safeguard it, and your rights regarding that information.

1. Information We Collect

We may collect and process the following types of personal information:

• Information You Provide Directly:

  • When you purchase a retreat, coaching session, or digital program, we collect your name, email, phone number, billing information, and any relevant health information you voluntarily provide for retreat participation.

  • When you contact us for inquiries, we collect your email, name, and any details you provide.

  • If you participate in our online community or social media, we may collect your comments, reviews, and feedback.
    
    

• Automatically Collected Information:

  • When you visit our website, we may collect your IP address, browser type, operating system, and browsing behavior using cookies and similar technologies.

• Sensitive Information:

  • For retreats and coaching sessions, we may request voluntary disclosure of health-related details to enhance your experience. We do not collect or store sensitive personal data unless explicitly provided by you.
    
    
    

2. How We Use Your Information

We use the information collected for the following purposes:

• To process bookings and purchases of retreats, coaching sessions, and digital programs.

• To communicate important updates, confirmations, and personalised recommendations.

• To enhance and personalise your experience on our website and services.

• To send promotional emails, newsletters, and marketing materials (you may opt out at any time).

• To comply with legal requirements and protect our business, users, and intellectual property.

• To analyse website performance and improve our services.
  
  
  

3. How We Protect Your Information

We implement industry-standard security measures, including encryption, firewalls, and secure socket layers (SSL), to safeguard your personal data against unauthorised access, alteration, or misuse. While we take all reasonable precautions, no online data transmission is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share it in the following circumstances:

• Service Providers: We may share data with trusted third parties that assist with payment processing (e.g., Stripe), email communications, website analytics, and retreat operations. These providers are contractually bound to protect your information.

• Legal Compliance: If required by law or in response to legal proceedings, we may disclose personal data to government authorities or legal entities.

• Business Transfers: In the event of a business sale or restructuring, personal data may be transferred to the new entity under the same privacy commitments.
  
  

5. Your Rights & Choices

You have the right to:

• Access & Correction: Request a copy of your personal data or update inaccuracies.

• Deletion: Request the removal of your data unless retention is legally required.

• Marketing Preferences: Opt out of marketing communications at any time.

• Restrict Processing: Request limitations on how we use your data.
  
  

To exercise these rights, contact us at hello@fenelladanae.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and tailor content. You can modify your browser settings to disable cookies, but this may impact site usability.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, legal compliance, and dispute resolution.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with the revised Effective Date at the top of this page. Continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: hello@fenelladanae.com
Website: FenellaDanae.com